1. Booking confirmation and deposit
Submitting the website form is a booking request, not a confirmed reservation. The automatic acknowledgement only confirms that we received your enquiry.
Your booking is confirmed when Private Pool Residences sends you a written booking confirmation. A 20% deposit is then due by the payment deadline stated in that confirmation.
The villa allocated to your booking is reserved from the time we issue the written booking confirmation. If the deposit has not been received by the payment deadline, we will first check our receiving accounts. If payment is still outstanding, we may cancel the booking and will notify you accordingly.
The remaining accommodation balance is payable in cash in THB at check-in.
If you cancel after the deposit has been received, the deposit is non-refundable, subject to any mandatory rights or remedies available under applicable law.
If we agree to extend your payment deadline, the revised deadline will be confirmed in writing. An extension does not otherwise change the agreed accommodation price or booking conditions.
2. Price, deposit and balance
The written confirmation identifies the accommodation price, currency and included services for your stay. Any mandatory additional charges must be disclosed before the deposit is due. There is no adult or child surcharge within the selected booking option and its maximum occupancy.
- 20% deposit: payable using one of the verified payment alternatives stated in your written confirmation.
- Remaining balance: payable in cash in THB at check-in.
- No security deposit: we do not require a separate damage/security deposit.
The deposit is part of the agreed accommodation price, not an extra fee.
Only use payment details you have verified directly with the property.
3. If you cancel or change your plans
The 20% advance payment is non-refundable if you cancel after it has been received. It is retained on cancellation, subject to any mandatory rights or remedies under applicable law.
Send your cancellation or change request to poolresidences@gmail.com, including the name on the booking and the stay dates. Please keep a copy of your message.
A change of dates or guests is not automatic and needs our written agreement. Contact us to discuss availability and any revised offer before changing your travel plans.
The guest-cancellation condition above does not exclude legal remedies if we are unable to provide the booked accommodation. If a problem on our side affects your stay, we will contact you to discuss the situation; any rights to a refund or other remedy under applicable law remain unaffected.
4. Guests, arrival and house rules
The one-bedroom option allows no more than 2 people in total. The two-bedroom option allows no more than 4 people in total. Every adult, child and infant counts, and at least one adult is required.
- Check-in: from 14:00.
- Check-out: by 10:00.
All times are local time in Thailand. Let us know your expected arrival details and any delays.
- No smoking inside the house. Smoking is permitted only on the terrace or in the garden.
- No pets.
- No parties.
Contact us in advance with any questions about your group or arrival arrangements.
5. Late arrival and no-show
Please tell us if your arrival is delayed. We do not automatically cancel a booking simply because you have not arrived at the expected time. A booking is only marked as a no-show after review by the property. Any resulting cancellation or other action will be recorded by us.
6. Care of the villa and help during your stay
Please take reasonable care of the villa, its furnishings, garden and pool, and report damage or maintenance issues promptly. Follow safety instructions provided at the property and supervise children around the pool.
If something is wrong with the accommodation, contact us as soon as practical so we can try to resolve it during your stay. Contacting us does not restrict any rights or remedies available to you under applicable law.
The absence of a security deposit does not remove responsibility for damage where responsibility arises under applicable law. No blanket liability waiver or automatic penalty is imposed by this section.
7. Privacy, platform bookings and your rights
For information about website enquiries and personal information, please read our privacy policy. Send questions about your booking to the accommodation provider listed on this page.
For a reservation made through Booking.com or another platform, refer to the terms attached to that reservation. These direct-booking conditions do not retrospectively replace the conditions of an existing booking.
Nothing on this page excludes or limits mandatory consumer rights, statutory remedies or liabilities that cannot lawfully be excluded. Changes to these published terms do not automatically alter an already agreed booking.